that’s nice… but how does that solution scale to the inevitable party of four to walks up and wants to buy two adult and two child tickets as a single purchase?
An excellent question, Sam. In short: it doesn’t, but it gets us one step closer.
With this iteration, we’re displaying an entire order. The next step will be the ability to add a new ticket type and quantity (or donation amount) to this same receipt-like view.
I know this is not necessarily the right section to leave this feedback but I’m curious how much consideration is going into the integration (or lack thereof) of donor information. One of the largest challenges we have at the Southern Theater in Minneapolis is that we have ticketing software with its full database and we have donor tracking software with it’s full database. Both groups have overlap and dupes that are already an issue, but beyond that we don’t have a way to see the full picture of how people interact with the theater.
I think the idea of tagging is a step in the right direction. Tagging someone as a donor, or contributor, while also being a person who bought tickets, or who has never purchased tickets.
Our donor software is incredibly robust, in some ways probably too robust. It seems to me the merger of those two works in a simple, effective interface would greatly benefit orgs that are in the same boat as the Southern. Currently, the market has very limited software that can function as ticket software and a gift tracking database (razor’s edge is the only one I know of and it’s cost and maintenance is sky high).
So far I love what I’m seeing with Chroma. Keep up the awesome work. I’m really looking forward to this.
Great comment; thanks Damon. I’ve heard a similar story from a local mid-size theater here in Baltimore: ticketing and donor tracking are independent and really hard to reconcile.
This is very helpful to know. I think it’s exciting because we can start to really clearly see a trajectory for Chroma beyond just the initial release. At first, of course, we’re aiming to get something simple but powerful up and running quickly. The great thing about your observation is that it helps us see where that initial volley should be headed, in terms of momentum for continuing development….
Marni Keenan says at
March 2, 2010 at 10:26 pmI love this!
Shane Power says at
March 4, 2010 at 12:01 pmBrilliantly simple!
sam kusnetz says at
March 7, 2010 at 4:40 pmthat’s nice… but how does that solution scale to the inevitable party of four to walks up and wants to buy two adult and two child tickets as a single purchase?
Jesse says at
March 7, 2010 at 5:52 pmAn excellent question, Sam. In short: it doesn’t, but it gets us one step closer.
With this iteration, we’re displaying an entire order. The next step will be the ability to add a new ticket type and quantity (or donation amount) to this same receipt-like view.
sam kusnetz says at
March 7, 2010 at 9:48 pmseems to me if the “sell” buttons were instead “add to order” buttons and there was a big “do it!” button at the bottom, that might get it done?
Damon Runnals says at
March 9, 2010 at 6:32 pmI know this is not necessarily the right section to leave this feedback but I’m curious how much consideration is going into the integration (or lack thereof) of donor information. One of the largest challenges we have at the Southern Theater in Minneapolis is that we have ticketing software with its full database and we have donor tracking software with it’s full database. Both groups have overlap and dupes that are already an issue, but beyond that we don’t have a way to see the full picture of how people interact with the theater.
I think the idea of tagging is a step in the right direction. Tagging someone as a donor, or contributor, while also being a person who bought tickets, or who has never purchased tickets.
Our donor software is incredibly robust, in some ways probably too robust. It seems to me the merger of those two works in a simple, effective interface would greatly benefit orgs that are in the same boat as the Southern. Currently, the market has very limited software that can function as ticket software and a gift tracking database (razor’s edge is the only one I know of and it’s cost and maintenance is sky high).
So far I love what I’m seeing with Chroma. Keep up the awesome work. I’m really looking forward to this.
Chris says at
March 9, 2010 at 7:41 pmGreat comment; thanks Damon. I’ve heard a similar story from a local mid-size theater here in Baltimore: ticketing and donor tracking are independent and really hard to reconcile.
This is very helpful to know. I think it’s exciting because we can start to really clearly see a trajectory for Chroma beyond just the initial release. At first, of course, we’re aiming to get something simple but powerful up and running quickly. The great thing about your observation is that it helps us see where that initial volley should be headed, in terms of momentum for continuing development….